• Real time management of tram operations along the mainline and the depot. • OMCC borne activities regarding track possession management and control work permits. • Reporting all events, incidents, and failures related to tram operations and OMCC equipment. • Providing accurate information’s to the management team, & Operations and maintenance staff. • Disseminates information to passengers using passenger information system. • Monitor and control the tram movement using the Siemens VICOS

• To control, supervise and coordinate train operations to ensure the safety and availability of train services are delivered on schedule. • Supervise and control the train movement on the main line by utilizing various computerized tools to ensure trains adhere to predetermined schedules, monitor the movement of trains on the control console, assess delays and implement change to rectify the situations, avoid trains bunching up and to ensure the safety of operations. • Liaise with the rolling s

• Assisting passengers during planned or emergency evacuation as and when necessary • Delivering essential messages to passengers via audio or visual means in a timely, clear and proactive manner. • Handling lost property onboard an operational Train. • Oversee Safe operations of the train when required to drive with Passengers onboard. • Frontline Customer service duties. • Provision of customer information. • Revenue protection. • Advice/Educate Customers on Safe system usage • Enforcing and f

• Assist during planned or emergency evacuation of passengers as and when necessary • Controlling and mitigating overcrowding in station and platforms to ensure that passenger flow is managed in an orderly manner • Delivering essential messages to passengers via audio or visual means in a timely, clear and proactive manner • Monitoring and controlling the direction of the fare gates to facilitate the flow of passengers, and in the event of an emergency • Providing ticket sales, train services information and responding to passenger enquiries • Distributing publicity materials and handling lost property • Assisting the handling of cash collections from TVM • Enforcing and following safe methods of work for station operations and related activities • Ensuring that all the Station equipment’s are working and safe for use